How to Improve Operational Efficiency

Labor Challenges Call for Improved Operational Efficiency

Now more than ever, there is a heightened demand for businesses to enhance hygiene and safety, all while unprecedented labor challenges are causing a significant blow to productivity. This means improved operational efficiency, which measures the efficiency of profit as a function of operating costs, is necessary to ensure things get done in the most manageable and streamlined way possible.

As people steadily return to public life, they are bringing a shift in expectations; trusting businesses and their workplace to make an intentional commitment to hygiene and overall wellness. Not only that, but they are looking for tangible evidence that the business has done so. This heavier scrutiny from customers and employees can be leveraged to build trust and gain a competitive advantage.

Supporting more hygienic behaviors with an increased level of cleanliness is now crucial to your business and improving its overall operational efficiency. Four in five patrons say a public restroom running out of paper towels or toilet paper reflects poorly on the business and running out of soap shows they’re not taking hygiene seriously enough.¹

Cost vs. Benefits

Examine your customer acquisition costs. People are more likely to patronize businesses that demonstrate customer care and make them feel comfortable. Thirty two percent of consumers say being confident in business’s efforts to provide a hygienic environment help them feel more comfortable going out.²Likewise, 90% of consumers say having clean, well-stocked restrooms contribute to their satisfaction with an event or restaurant experience. ³

When assessing the benefits of operational efficiency and how to improve it, you can start small, but implement where it makes a measurable impact. 51% of consumers report a clean, well-stocked restroom positively impacts their perception of a restaurant or brand,³ while 50% say they have chosen not to return to a business because of the state of the restrooms. ³ Whether intentional or subconscious, people make a connection between the cleanliness of facilities and the overall condition of an establishment, ultimately impacting frequency and time spent there.

A Positive Effect on Your Brand

Consider how certain products can positively affect productivity and brand perception. GP PRO’s enMotion® paper towel dispensing system is sleek and motion-activated with automated sensors to help improve hand hygiene and reduce cross contamination. It is 99.99% jam-free with a 4-year battery life, double that of leading competitors.⁴ Ninety percent of GP PRO customers report the enMotion® system has reduced the frequency with which they have to replenish restroom paper towels.⁵It is also easy to maintain with clear indicators, adjustable settings, effortless refills, and replaceable parts, saving employees time while delivering a positive experience to customers.

Eighty two percent say a facility using enMotion® automated soap and sanitizer systems shows management cares about hygiene¹, while 80% of GP PRO customers say these systems have reduced the number of complaints they receive.⁵The benefits of making steppingstone improvements to your operational efficiency can be seen not only through analyzing dollar-for-dollar return on investment, but likewise through long term customer satisfaction and employee retention.

¹ GP PRO Proprietary Research: PRO-20-4930

² GP PRO Proprietary Research: PRO-21-5139

³ GP PRO Proprietary Research: CBT-21-5118

⁴ GP PRO technical research measuring critical failures per 1.000 dispenses of enMotion® models (59498A, 59466A, 59488A, 59762, 59766, 59798

⁵ GP PRO Proprietary Research: CPT-18-1741