Todd Walker, Terminal Services Manager at Indianapolis International Airport, shares how his team delivers award-winning cleanliness and a seamless passenger experience every day — supported by GP PRO’s enMotion® Flex towel dispensing system.

I’ve been the Terminal Services Manager at the airport for 12 years, leading a team of over 110 people who make sure every corner of the airport stays clean and ready for our passengers. Our focus is delivering public value to the community. We want to go above and beyond to make sure passengers have the best airport experience possible.

It’s our people and our standards. Last year, we served more than 10 million passengers, and our team cleans every restroom every hour on the hour. That’s 15 restroom sets — men’s, women’s, and family restrooms — maintained at a high level. Restroom hygiene is central to the passenger experience. Clean surfaces, fully stocked supplies, and functioning equipment all work together to create confidence and comfort for travelers.

We’ve been ranked the #1 mid-sized airport in North America by J.D. Power eight times for customer satisfaction across food, beverage, retail, and terminal facilities. Plus, Airports Council International has named us the cleanest and most enjoyable airport in North America for 14 consecutive years. Those awards reflect our high standards and the work our team puts in every day.

Reliability. Without question. We manage 150 dispensers 24/7, and when you’re operating at that scale, you can’t afford downtime. The number one passenger complaint is that there are no paper towels. If a dispenser jams or stops working, it immediately impacts the passenger experience. That’s why GP PRO’s enMotion® Flex towel dispenser really stood out to us.

The durability and double-roll capacity lets our team focus on cleaning instead of constantly fixing jams or replacing product. With the volume of travelers we see every day, that’s a big operational advantage. We also like that we can adjust the sheet length and add a slight delay between dispenses — it reduces waste while still giving passengers what they need.

Touchless is essential for hygiene. Passengers can wave to dispense paper towels, limiting contact and keeping restrooms cleaner. Our ongoing renovations are taking this even further with touchless exits, new sinks with GP PRO soap dispensers, coreless toilet paper, and enMotion Flex towel dispensers and air care.

It’s about support and performance. We rely on GP PRO to help us maintain high standards — through reliable enMotion Flex dispensers, responsive service, and parts replacement when needed.

When restroom equipment works every time, passengers get in and out quickly, and our team can focus on keeping everything clean, hygienic, and comfortable for every traveler.