FAQs and Troubleshooting
How do I install the dispenser?
Check out this Reference Guide for step-by-step instructions https://d3f8e2yx8gxglk.cloudfront.net/adaptivemedia/rendition?id=a55411b2e9e47050bda4a0c19c79f77809493db1
What refills do I need?
enMotion® Gen2 Moisturizing Foam Soap Dye & Fragrance Free Refill (42714), enMotion® Gen2 Moisturizing Foam Sanitizer Alcohol & Fragrance Free Refill (42338), enMotion® Gen2 E3 Rated Moisturizing Foam Sanitizer Fragrance Free Refill (42334), enMotion® High-Frequency UseFoam Sanitizer Dry & Fragrance Free Refill (42336), enMotion® Gen2 Antimicrobial Foam Soap Tranquil Aloe Refill (42819), enMotion® Moisturizing Foam Soap Tranquil Aloe Refill (42715),enMotion® Gen2 E3 Rated Gel Sanitizer Dry & Fragrance Free Refill (42337).
Shop compatible refills at the bottom of the page.
What is my dispenser’s warranty?
GP PRO’s product warranty applies to defects in workmanship and materials under normal use with conforming Georgia-Pacific products.
Warranty by Brand:
Warranty by Brand:
- enMotion®: Lifetime
- Compact®: Lifetime
- Pacific Blue Ultra®: 10 Year
- SofPull®: 5 Year