FAQs and Troubleshooting


How do I reload the dispenser?

Check out this resource for step-by-step instructions: https://youtu.be/92ZgJ7gzF5E

What refills do I need?

The Compact Quad® Coreless High-Capacity Toilet Paper Dispenser is compatible with Angel Soft Professional Series® Compact® Premium Embossed Coreless 2-Ply Toilet Paper (19371, 19372), Compact® Coreless 1-Ply Recycled Toilet Paper (19374), Compact® Coreless 2-Ply Recycled Toilet Paper (19375).

Shop compatible refills below.

What is my dispenser’s warranty?

GP PRO’s product warranty applies to defects in workmanship and materials under normal use with conforming Georgia-Pacific products.

Warranty by Brand:
  • enMotion®: Lifetime
  • Compact®: Lifetime
  • Pacific Blue Ultra®: 10 Year
  • SofPull®: 5 Year