Georgia-Pacific | Professional

enMotion® Automated Towel Dispenser

DISPENSER TROUBLESHOOTING

PROBLEM
The dispenser automatically dispenses towels with very limited hand motion.

SOLUTION

Check dispenser location/environment:

  • Temperature, humidity extremes
  • Located near malfunctioning ballast/fluorescent lights, neon sign, power conduit, a large motor or electrical mechanism
  • Static ground clip is not making contact with the wall
  • 2-way radios in use nearby

If any of the above exists, investigate the potential to relocate dispenser.

Short-term solution: Set Dispensing Mode (DM) switch to "Hang Towel" mode (see Adjusting Dispenser Settings).

If these steps do not resolve your problem, check out our other Solutions below. If you still cannot resolve the problem, call 1-866-HELLO GP (435-5647) or contact us via e-mail.

Related Solutions

The dispenser was just installed and the sensor light keeps blinking.

enMotion® dispensers are offered via a lease agreement through an authorized distributor.