Georgia-Pacific | Professional

enMotion® Automated Towel Dispenser

BASIC DISPENSER TROUBLESHOOTING

Dispense towels by moving hand in front of dispenser within sensor range and immediately tear off towel. Repeat this procedure 1-2 times to confirm proper operation.

If towel does not dispense when moving hand in front of dispenser, open the dispenser and check the following:

  1. Check inside the paper chute for a paper jam. If necessary, clear.
  2. Check to make sure the batteries are in place and ensure packaging has been removed.
  3. Check that the correct towel is being utilized Georgia-Pacific 89460 or item 89490.
  4. Check to make sure it is properly loaded.
  5. Advance towel using paper feed button to confirm power.
  6. If no power, check batteries to confirm alignment.
  7. Close dispenser cover. Red light will turn off. The dispenser is ready.

If light stays on or dispenser does not operate, please call: 1-866-HELLOGP (435-5647) or contact us via e-mail.

Related Solutions

The dispenser is new and does not dispense towels.

The dispenser was just installed and the sensor light keeps blinking.

The dispenser is not automatically dispensing towels, but manual feed works.

enMotion® dispensers are offered via a lease agreement through an authorized distributor.