Georgia-Pacific | Professional

enMotion® Recessed Automated Towel Dispenser

DISPENSER TROUBLESHOOTING

PROBLEM
The transfer system does not function.

SOLUTION
  • Check to make sure paper roll is loaded correctly and undamaged.
  • Make sure transfer and both springs are present andundamaged. Springs are located under transfer by pivots. Two are required.
  • When transferring stub roll to the bottom position, make sure that the blue transfer arm is riding beneath the roll, and not on the side of the roll.

If these steps do not resolve your problem, check out our other Solutions below. If you still cannot resolve the problem, call 1-866-HELLO GP (435-5647) or contact us via e-mail.

Related Solutions

The Roll Holder does not hold the paper roll.

The dispenser does not dispense paper correctly.

enMotion® dispensers are offered via a lease agreement through an authorized distributor.