Georgia-Pacific | Professional

PROBLEM
The dispenser does not dispense paper correctly.

SOLUTION

• Open dispenser and check to see if the paper has been loaded correctly. Paper roll should be loaded so the paper is being removed from the top of the roll. Low paper arm (behind roll) should be present and spring loaded to keep tension on the roll.
• If arm or spring is missing or damaged, replacement is required.
• Check to make sure rear spring leg is between saddles provided on the back wall. The leg must be positioned correctly to provide adequate tension on the roll.
• Make sure paper path is clear of obstructions.
• Make sure you are using the correct refill product: SKUs 89410, 89420,or 89430.

If these steps do not resolve your problem, check out our other Solutions below. If you still cannot resolve the problem, call 1-866-HELLO GP (435-5647) or contact us via e-mail.

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