Georgia-Pacific | Professional

enMotion® Recessed Automated Towel Dispenser

DISPENSER TROUBLESHOOTING

PROBLEM
The dispenser does not dispense paper correctly.

SOLUTION
  • Open dispenser and check to see if the paper has been loaded correctly. Paper roll should be loaded so the paper is being removed from the top of the roll. Low paper arm (behind roll) should be present and spring loaded to keep tension on the roll.
    • If arm or spring is missing or damaged, replacement is required.
    • Check to make sure rear spring leg is between saddles provided on the back wall. The leg must be positioned correctly to provide adequate tension on the roll.
  • Make sure paper path is clear of obstructions.
  • Make sure you are using the correct refill product: SKUs 89410, 89420,or 89430.

If these steps do not resolve your problem, check out our other Solutions below. If you still cannot resolve the problem, call 1-866-HELLO GP (435-5647) or contact us via e-mail.

Related Solutions

The dispenser is new and does not dispense towels.

The dispenser is not automatically dispensing towels, but manual feed works.

Only one towel dispenses after the cover is closed.

The paper bunches up on every dispense, because it pulls to the left or to the right.

enMotion® dispensers are offered via a lease agreement through an authorized distributor.