Georgia-Pacific | Professional

PROBLEM
The dispenser dispenses the next towel without activating the sensor.

SOLUTION

• Check function (ODM/HM) setting. This function is normal if set in HM (Hang Mode) setting.
• Check for damage to lens or foam gasket located just behind lens on mechanism, which must be in contact with the lens. If damaged or missing, replacement is required.
• Make sure unit comes to a complete stop before you tear off the towel. If towel is torn off before the motor has come to a complete stop, another towel will be dispensed.

If these steps do not resolve your problem, check out our other Solutions below. If you still cannot resolve the problem, call 1-866-HELLO GP (435-5647) or contact us via e-mail.

Related Solutions

The dispenser automatically dispenses towels without any hand motion.

The dispenser automatically dispenses towels with very limited hand motion.